Refund Policy
Via trademart is committed to offering transparent and fair refund practices that align with our service agreements and ensure accountability in every transaction. Given our core focus on B2B services—primarily digital and consultancy-driven—refunds are processed under specific conditions outlined herein and in accordance with the Purchase Agreement and Service Agreement.
Scope and Applicability:
Refunds are applicable in situations where:
- A physical item (e.g., welcome kit or promotional material) was received in a defective or incorrect state.
- A client chooses to cancel a membership or service agreement within the defined cancellation window.
- Services were not rendered due to delays or failures attributable to Via trademart and not classified under Force Majeure events.
Non-Refundable Transactions:
- Service fees for consultations, upgradation plans, or digital deliverables already rendered.
- Administrative and processing fees post-enrollment.
- Fees related to upgradation or rescheduled services unless cancellation falls within permitted windows.
Refund Process:
- A written cancellation or refund request must be submitted to the registered address or the official email ID of Via trademart.
- The request must include the original agreement reference number, payment details, reason for refund, and supporting evidence (if any).
- After validation, the finance team will calculate the eligible refund amount.
- Refunds will be made to the original payment method or through bank transfer to the account details provided by the client.
Disputes and Clarifications:
Clients may reach out to our support team in case of a refund delay or dispute. All disputes shall be governed by the jurisdiction clause in the Terms & Conditions section, and Via trademart reserves the right to make the final decision in such matters.
Policy Revisions:
Via trademart reserves the right to revise the Refund Policy periodically. Clients will be notified in case of any significant change.